From the monthly archives: April 2012
“Where there is an open mind there will always be a frontier.”
—Charles F. Kettering*
Learning and teaching go hand in hand. Recently I taught “Promote, Inform, Educate: Creating Effective Materials for Your Library Community,” one of a series of courses on communications I’ve created for Infopeople. Although my official role was to be [...]
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Would you like to develop short online tutorials using available free and industry leading tools? From library tours to task-oriented skill building and staff training, Developing Online Tutorials for Patron and Staff Instruction will provide options for developing effective online tutorials. In this course instructor Dawne Tortorella will help you:
Track and [...]
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Today I attended Laurie Brown’s ALA webinar on customer service. I do a lot of customer service training, and I wanted to hear how others approach the topic. And here’s what occurred to me:
Almost 300 people paid to attend the webinar, which tells me there’s a lot of interest in “customer service.” But what [...]
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CORE Reference Fundamentals
An Infopeople online course
May 8, 2012 to June 18, 2012
Are you stepping into the role of providing reference assistance for the first time in your library career? Is it time to brush up on your basic skills because you are returning to work in a capacity that [...]
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Practical Open Source Software for Libraries
An Infopeople Online Course
May 1 to May 28, 2012
Do you want to increase your familiarity with Open Source applications for your library? You may already be blogging with WordPress, creating documents with LibreOffice, or managing content with Drupal. There are many more [...]
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In his latest podcast, Infopeople’s resident writer and book maven Michael Cart talks about the writing life.
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My mother, who knows about the work I do in libraries around culture change to produce vibrant organizations, sent me an article from the New York Times Magazine online called “Why Some Countries Go Bust” (http://tinyurl.com/79vylps). The article reviews a new book by Turkish M.I.T. professor Daron Acemoglu and his collaborator James Robinson called “Why Nations Fail,” What seems [...]
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In this edition of Thinking Out Loud, George and Joan take a look at some ideas from libraries that are ahead of the curve in developing new cash flows in tough times. You’ll be amazed at the ideas!
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