While Infopeople continued responding to new requests for sessions of Cheryl Gould’s “Fully Engaged Customer Service” workshop in libraries throughout California, attendees at the American Library Association (ALA) 2009 Midwinter Conference in Denver earlier this week were talking about a different aspect of reaching library [...]

For those of us who have attended many Infopeople training sessions, the simple question “How do you train staff?” was guaranteed to grab our attention during a session at the American Library Association (ALA) 2009 Midwinter Conference here in Denver this morning. And when the topic under discussion—the newly [...]

The title and idea behind Gail Griffith’s current Infopeople workshop—“Community Engagement”—came to mind again less than a few hours after I arrived here in Denver this afternoon to attend the American Library Association (ALA) 2009 Midwinter Conference.
Griffith, as mentioned in an [...]