Currently viewing the tag: "change"
Every week, I have the opportunity–often the opportunities–to provide on-the-spot reference services at a local coffee shop. Among other morning caffeine inhalers on hand as I make use of my own most portable electronics, some shyly ask about the rudiments of choosing and/or using specific creation-enabled tools (iPad, smartphone) . Others ask for help altering [...]
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Thanks to the California State Library’s Rush Brandis, many of us received this presentation in email form today. The story told by these new figures, and suggested applications for creating a responsive information future, include an array encompassing health, education and much more besides commerce and entertainment.
In one interesting section of [...]
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Caveat! This post isn’t intended as technical review, but one busy librarian’s experience!
A few days ago, I received another in a growing line of requests for a list of iPad apps that I find most useful in my workaday life. While the list does, of course, go through the necessary evolution that [...]
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Dan Pink is coming out with a new book on December 31, 2012. It’s called, To Sell Is Human: The Surprising Truth About Moving Others. To “sell”, for him, includes much of what we do all day which is convince, persuade and motivate people to do what we want or need them to do.
An [...]
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My colleague Gail Griffith and I did a preconference at ALA called Mental Model Busting. One of the mental models we explored was community engagement. As you might guess, people’s mental models of community engagement were all over the map. Not that there was disagreement, just wildly different assumptions about what is meant by “community [...]
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Today I attended Laurie Brown’s ALA webinar on customer service. I do a lot of customer service training, and I wanted to hear how others approach the topic. And here’s what occurred to me:
Almost 300 people paid to attend the webinar, which tells me there’s a lot of interest in “customer service.” But what [...]
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In this podcast, George and Joan use this blog post from In the Library with the Lead Pipe as a jumping off point for a far reaching conversation about what libraries really are all about, and why they should continue to exist. There’s lots of great food [...]
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In this edition of Thinking Out Loud, George and Joan and their guest Paula Singer talk about the nature of library employer-employee relationships in the 21st century. Their discussion comes out of an article Paula wrote for her newsletter (PDF format) on How Human Resources Makes Your [...]
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In this edition of Thinking Out Loud, George and Joan take on what they call “the classic objections” – things that libraries say to avoid taking risks or making changes. Why? Joan says it stems from a lack of confidence in their area(s) of expertise, and the dreaded “What if it [...]
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It’s one thing to write and post an Infoblog article on the subject of change, as I did last week. It’s an entirely different and far more visceral (learning) experience to observe projected changes occurring so rapidly that they are in place before we have time to digest predictions regarding their impending arrival.
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