Currently viewing the tag: "customer service"
Every week, I have the opportunity–often the opportunities–to provide on-the-spot reference services at a local coffee shop. Among other morning caffeine inhalers on hand as I make use of my own most portable electronics, some shyly ask about the rudiments of choosing and/or using specific creation-enabled tools (iPad, smartphone) . Others ask for help altering [...]
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Keeping your community on the move and engaged can’t happen if you stick to the planning stages of whatever strategic changes you know are necessary to keep development a reality. Yes, careful planning is important; but there comes a point when “careful” gives way to a kind of scrupulosity that means “stalling.” You and/or the [...]
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On an evaluation from a Fully Engaged Customer Service workshop I taught, someone made this comment: “I would like to see some techniques for dealing with unreasonable people that don’t require us to sacrifice our self-esteem” I wish I could talk to the person who wrote it. As much as it might feel like it, [...]
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Today I attended Laurie Brown’s ALA webinar on customer service. I do a lot of customer service training, and I wanted to hear how others approach the topic. And here’s what occurred to me:
Almost 300 people paid to attend the webinar, which tells me there’s a lot of interest in “customer service.” But what [...]
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When somebody says “customer service” what comes to mind?
Is it a smiling person using open gestures and asking how they can help? That’s where most people’s minds go. What’s missing is all the things that happen behind the scenes. Customer service starts long before and far away from the public service desk and involves [...]
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The challenge, when you love everything you promote, is to draw attention to something which stands out above all the other great offerings. One of those “special children” for those of us working with Infopeople is Cheryl Gould’s latest offering, “Fully Engaged Customer Service,” so Infopeople is offering it [...]
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