Currently viewing the tag: "management"
“How does one correct imperfections without noting them, when noting them means being tagged as negative? “ was the question I recently discussed with one of my librarian contacts. It’s a question that comes up a lot in my work these days with managers and their teams. I realize that I have answers to that [...]
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In my talks with directors and library managers, I often hear “we want more accountability” or “how can we get staff to make more decisions on their own, they always come to us for answers”. It’s like a riddle that everyone asks but few people answer.
If people are afraid to make decisions or are [...]
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My mother, who knows about the work I do in libraries around culture change to produce vibrant organizations, sent me an article from the New York Times Magazine online called “Why Some Countries Go Bust” (http://tinyurl.com/79vylps). The article reviews a new book by Turkish M.I.T. professor Daron Acemoglu and his collaborator James Robinson called “Why Nations Fail,” What seems [...]
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When somebody says “customer service” what comes to mind?
Is it a smiling person using open gestures and asking how they can help? That’s where most people’s minds go. What’s missing is all the things that happen behind the scenes. Customer service starts long before and far away from the public service desk and involves [...]
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One of my Applied Improvisation colleagues sent me to a Harvard Business Review article by Tony Schwartz called “Why Don’t We Act in Our Own Best Interest” which mirrors a conversation I’ve been having with many. It relates directly to my previous three blog posts on creating a culture of “yes” and the value of practicing the skills [...]
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In groups, people often approach suggestions as if the response needs to be a “yes” or a “no”. Alright, we know that “maybe” is also an option but that’s really a show stopper without more conversation. I’m wondering if now more than ever, the problem is that people are so stressed for time that the [...]
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In my last blog post, I asked the question “What would happen if your organizational culture was one of “yes”? I imagined that some people reading the post thought something like “She’s crazy! If we say “yes” to anything more, we’ll explode.” Indeed, libraries already do so many things for so many people that adding [...]
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Infopeople is debuting an exciting new webcast series, “Management Mondays,” beginning on June 27 with Dr. Steven Albrecht’s presentation titled “The Skill-Building Supervisor #1: The Four Functions of Supervision: Planning, Communicating, Delegating, and Monitoring.”
The series will continue monthly through June 2006. Topics for July through November 2005 are listed below. In [...]
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